Services

Concord Otolaryngology offers general otolaryngology (ear, nose & throat) medical and surgical services plus a full range of diagnostic audiology testing for adults and children of all ages.  Our board-certified physicians and audiologists provide the evaluation, diagnosis and treatment of:

  • Chronic ear infections and other ear disordersear scope
  • Tonsil and adenoid concerns
  • Snoring and sleep apnea
  • Swallowing, breathing, taste, and smell disorders
  • Voice disorders and hoarseness
  • Hearing loss and tinnitus
  • Dizziness and vertigo
  • Nasal or sinus infections and diseases
  • Allergies and hay fever
  • Nosebleeds
  • Thyroid tumors
  • Facial, mouth, nasal, and neck lesions or growths
  • Cancers of the head, neck, mouth and throat
  • Facial plastic surgery 
  • Baha implants
  • Hearing protection
  • Hearing Aids, Adaptive Devices and supplies through our association with Alliance Audiology, LLC.

As the office is equipped with the latest medical and audiology technology, our physicians, audiologists and clinical team are able to perform many surgical procedures in the office setting in order to provide patients with full service quality, timely, and cost effective otolaryngology care all in one place.

Drs. Daniell, Carwell, Reddy and Lee also provide services at:

  • Concord HospitalSurgery Services by Concord Otolaryngology
  • Concord Ambulatory Surgery Center (CASC)
  • Monadnock Community Hospital (limited)

Our triage team is staffed with otolaryngology trained RNs to assist patients with medical, surgical or prescription concerns.  Our office has an EMR to provide our staff with fast access to your medical records.  In addition, we have portal access to Concord Hospital and Dartmouth Hitchcock and can quickly obtain other hospital medical records or test results.  Our nurses are available from 8:30 to 4:30 Monday through Friday.  Most calls are handled that day, but please allow 24-48 hours for routine calls or prescription refills. 

Emergencies or other serious medical or post operative concerns are handled by our physicians who are on call 24 hours per day.  Patients should call our main number 603-224-2353 to reach our physicians, nurses or office staff.

Our billing office is available to help you process your insurance claims or assist you with billing, authorization and pre-certification issues.  We have 2 certified coders and other long term billing and coding specialists on staff.  If you have no insurance or high deductibles our team will work with you to set up a payment plan.
Our billing staff can be reached at: 603-415-4230 ext. 105 or 131. 

Some of our billing policies include:

  • Insurance forms with proper CPT and ICD-10 codes are completed and submitted electronically for all valid insurance plans
  • We are participating providers with most area insurance companies – it is the patient’s responsibility to check with their company to confirm that their plan is contracted with our specialty practice and to obtain any necessary authorizations or referrals. (See FAQ for a  list of managed care companies )
  • The patient is financially responsible for co-pays, deductibles and co-insurance amounts at the time of service
  • Uninsured patients must set up a payment plan prior to services being rendered
  • Overdue balances must be paid before additional services can be provided
  • Patients or legal guardians may be asked to provide photo identification
  • Children under age 18 must be accompanied by a parent or legal guardian

 

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